Referral Automation

 

The Challenge

The referral process can take around 2 weeks to a few months to complete depending on the size of the referral queue at both the referring physician and Specialist office.  Once the patient is scheduled, it is up to the specialist and their staff to complete the process– documenting the visit and following up with the referring physician.

 

The traditional referral process has significant room for error due to:

Errors in documentation

Missed phone calls by the patient

Overlooked or accidentally deleted/shredded faxes

Time delays that cause the patient to abandon treatment or seek treatment directly through an out-of-network specialist